Our general policy, warranty, payment and shipping information is comprehensively explained in these pages, but if you have specific questions about anything we do, please do contact us
We want you to be happy with your Van Nicholas and we’ll do whatever we can, within reason, to make that happen. Our policies outline just how far we’ll go to keep a smile on your face.
Our products are designed to deliver many years of high performance. Occasionally, things go wrong. Our warranties explain what we’re prepared to do for you should the worst happen.
We’re happy to accept most current forms of payment. All prices are quoted in Euros. All purchases are made in Euros. The exchange rate for any international order will be determined by the credit card company or by your bank.
We deliver directly to you, our valued customer, anywhere in the world. We insure our bicycles and products during delivery, so your satisfaction will be guaranteed.
We have listed the most frequently asked questions for you. Is your question not listed? Don't hesitate to contact us by social media, phone, email or using the contact form.
With the newsletter, you are always up to date with the latest collection, stories from other riders, events and promotions.
When you buy a bike from us, you become part of the Van Nicholas family. If you need advice or assistance, an answer to a Titanium-related question, we have a dedicated team on hand to steer you in the right direction.
